The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Dining!
“The variety and quality of food at the hotel's restaurants were impressive, making every meal a delightful experience.” view full review
Fun Activities!
“The entertainment team organized engaging games by the pool, enhancing our family fun and keeping everyone entertained.” view full review
Stunning Views!
“Our room had breathtaking views of the ocean and pool, making our stay even more memorable and relaxing.” view full review
Awesome Pool!
“The pool area was expansive and family-friendly, with a designated children's section that allowed us adults to relax while the kids played safely.” view full review
General
No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Sports & Fitness
Fitness centre
Yoga class
Aerobics
Services
Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Packed lunches
Business
Meeting/ Banquet facilities
Children
Babysitting/Child services
Water slides
Children's play area
Kids club
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Entertainment
Sun terrace
Spa & wellness centre
Sauna
Jacuzzi
Manicure
Facial
Treatment room
Beauty treatment
Back massage
Foot massage
Pool with view
Shallow end
Make up services
Room features
Air conditioning
Mini-bar
Terrace
Ironing facilities
Rollaway beds
Media
AM/FM alarm clock
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Location
Blvd. Kukulcan Km 11.5,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
street view
Blvd. Kukulcan Km 11.5,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Mall
La Isla Shopping Village
1.5
km
Blvd. Kukulcan Km 9
Cancun Convention Center
1.5
km
Night club
Coco Bongo
1.7
km
Blvd. Kukulcan Km 12
Yamil Lu'um Archeological Site
1.3
km
Punta Nizuc - Cancun 1835
Scorpion's Temple ruins
1.3
km
CancunMexico
Avenida Kukulkan
2.3
km
Museum
Cancun Wax Museum
1.4
km
Beach
Chac Mool Beach
750 m
Aquarium
Interactive Aquarium
1.6
km
Night club
The City Nightclub
1.6
km
Night club
Palazzo
1.8
km
Beach
Playa Marlin
2.1
km
Museum
Museo Subacuatico de Arte
2.3
km
Beach
Playa Forum
1.7
km
Mall
Luxury Avenue
2.4
km
Shopping Area
Fashion Harbour
1.5
km
Paseo Kukulcan km. 9.5 Zona Hotelera
Forum By The Sea
1.6
km
Night club
Daddy'O
1.6
km
Blvd. Kukulcan km 12.5
Museo Sensorial del Tequila
2.3
km
Beach
Mandala Beach Club
1.7
km
Night club
Mandala Nightclub
1.7
km
Park
arte Garden
1.5
km
Mall
La Madonna
1.5
km
Punta Nizuc - Cancún 210
Playa Lagarto
1.6
km
Gallery
Galeria Balance Cancun
1.9
km
Blvd. Kukulcan 13
Marlin Beach
2.1
km
Nearby
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
420 m
Shopping Area
Flamingo Mall
500 m
Chetumal Km 36. 5
Water Park at The Grand
410 m
Blvd. Kukulcan
Parque Ventura Cancun
420 m
Restaurants
Pelicanos
240 m
Blvd.Kukulan Km.11.5 Z.H.
Bubba Gump
340 m
Carretera Cancun-Chetumal Km 22 Cancun Airport
La Concha
470 m
Boulevard Kukulcan Km. 10.5 Gran Park Royal Cancún Caribe
Big Fish Seafood Restaurant & Bar
340 m
Boulevard Kukulcan Kilometer 10. 3 Marina Punta Del Este
El Oriental
460 m
Blvd. Kukulcan Km 10.5 Zona Hotelera
Hong Kong
420 m
Blvd Kukulkan Km 9
Come'n Eat
420 m
Blvd Kukulcan km 12.5
La Pizza
420 m
Bulevard Kukulcan km. 9 Local 1 Pasaje Turistico
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
central location
friendly staff
limited dining options
long walk to rooms
7.6/10
Very good
Rooms
7.3
Location
8.1
Service
8.5
Dining
7.5
Guest reviews
7.6/10
based on 11 reviews
4.5/5
based on 13384 reviews
8.6
8.6/10based on 2526 reviews
#11 of 273 hotels in Cancun based on Tripadvisor
Roger
United Kingdom,
May
2024
8.2/10
Staying at the hotel was a dream come true with its perfect beachfront location and exceptional service. The room upgrade we received made our stay even more delightful, although natural light was lacking. The dining experience was impressive, but a few service staff interactions were a bit off. Overall, a wonderful experience with a few minor drawbacks.
Rooms
8.0
The corner beachfront room on the 2nd floor was a true gem, just steps away from the beach. However, it was a bit dark with minimal natural light.
Service
9.0
The service at the hotel was above excellent, from housekeeping to waitstaff. However, some interactions lacked politeness unless pre-tipped.
Location
7.0
The hotel's location is terrific with easy access to shops and restaurants, despite some wear and tear in the surroundings.
Dining
8.0
The dining experience surpassed expectations, with very good options available. However, improvements could be made to enhance guest satisfaction.
Facilities
9.0
The hotel offers an array of facilities to ensure a comfortable stay, with excellent dining options and convenient amenities.
Ira
United States,
February
2024
7.2/10
My stay at the hotel had some highs and lows. The location was fantastic for enjoying the Caribbean sunshine, and the staff were incredibly friendly and helpful. However, the noise from the lobby bar made my room very noisy, and there was a mildew smell on the first day that was quite unpleasant.
Rooms
5.0
My room faced the entrance, making it very noisy from the lobby bar. It also had a stink of mildew on the first day. The condition of the room was not the best, and it was farthest from the ocean.
Service
9.0
The service on the 6th floor was fabulous.
Location
8.0
The location was lovely for relaxation and enjoying the Caribbean atmosphere. Staff were engaging with activities. However, there were some issues with the cabanas.
Dining
8.0
The dining options were delightful, offering a variety of dishes throughout the day. However, the food choice could have been better.
Facilities
7.0
The facilities were adequate for my needs during the stay.
Louise
United Kingdom,
January
2024
8.2/10
Staying at this hotel was fantastic! The rooms were spacious and beautifully decorated, with my favorite being the master suite with its own jacuzzi tub available for $20/nigh. The service was top-notch, with staff going above and beyond to ensure a great stay. The location offered stunning views of both the lagoon and the beach, making it a truly picturesque setting. The dining experience was good, especially the breakfast buffets, although there were occasional sales pitches during meals. Overall, a great stay with some minor drawbacks.
Rooms
9.0
The rooms were absolutely beautiful and spacious, with the master suite being a standout choice.
Service
8.0
The staff are like piranhas trying to sell you a timeshare, but overall, they are happy, friendly, and provide excellent service.
Location
9.0
The hotel offers amazing views of the lagoon and the beach, making it a great choice for a relaxing getaway.
Dining
7.0
The food was good and tasty, especially the breakfast buffets, but there were occasional sales pitch attempts during meals.
Facilities
8.0
The hotel offers a range of facilities including room service, housekeeping, and tour assistance, making the stay convenient and enjoyable.
David
United Kingdom,
December
2023
7.8/10
The resort offers nice rooms that were kept clean, although facing the entrance led to excessive noise from the lobby bar. The staff are friendly and accommodating, enhancing the overall experience. The location provides stunning views of the lagoon and beach, offering a mix of tranquility and lively atmosphere. The dining options, while generally good, could use some improvement. Overall, a pleasant stay with some minor drawbacks.
Rooms
7.0
The rooms were nice and kept clean but very noisy facing the entrance with sounds from the lobby bar.
Service
9.0
The service was wonderful with friendly and accommodating staff.
Location
8.0
The location was nice with amazing views of the lagoon and beach.
Dining
7.0
The dining experience was good overall, with occasional room for improvement.
Facilities
8.0
The facilities were well-maintained and provided a comfortable stay.
Ellen
United States,
December
2023
8.2/10
Our stay at the hotel was a mix of highs and lows. The rooms were spacious and super comfy, but the walk to get to our room was not so great. The service was exceptional, with staff going above and beyond to fulfill our every need. The central location made it easy to get around, and the different pools catered to kids of all ages. The dining was good but could have offered more variety, and the facilities were well-maintained.
Rooms
8.0
The rooms were spacious and super comfy, perfect for a relaxing stay.
Service
9.0
The staff were very accommodating and friendly, ensuring every detail was perfect.
Location
9.0
The hotel's central location was convenient for exploring the area by bus or on foot.
Dining
7.0
The dining options were good but lacked variety for our taste.
Facilities
8.0
The facilities, especially the different pools, were well-maintained and suitable for families.
central location
limited dining options
Mark
United Kingdom,
December
2023
7.2/10
The hotel rooms may not match the website's pictures, appearing run down and noisy due to their proximity to the lobby bar, leading to a higher cost compared to other accommodations. On the bright side, the service is exemplary with friendly and accommodating staff eager to make your stay exceptional.
Rooms
5.0
My room was not as depicted on the website and seemed a bit worn-out. The noise from the lobby bar was quite disruptive, making it less than ideal for a peaceful stay. Additionally, the room was pricier than other options.
Service
9.0
The service here was truly wonderful. From housekeeping to the pool and beach attendants, everyone was friendly and went out of their way to ensure I had a great time.
Location
7.0
The location of the hotel was good, though not as well-equipped for young ones with limited toy offerings. However, it was near essential family areas and not greatly affected by seaweed. The service staff, especially Angel P and Ruby, were excellent and made my stay enjoyable.
Dining
8.0
The dining experience was consistently good across different restaurants, with a commendable effort from the staff. The healthy snacks were a nice touch.
Facilities
8.0
The facilities were kept in good condition, ensuring a pleasant overall stay.
Francis
United States,
October
2023
9.0/10
The hotel's location straight onto the beach is fantastic, providing an amazing view and convenient access. The rooms are spacious, clean, and extremely comfortable, making for a cozy stay. The customer service from the hardworking staff is exceptional, ensuring a pleasant experience. However, areas like the reception and buffet might need improvement.
Rooms
9.0
The rooms are good size, clean, and extremely comfortable.
Service
9.0
The service, from the Italian restaurant to room service, was phenomenal. The hardworking staff found us quickly and ensured a smooth stay.
Location
10.0
The location is amazing, right on the beach with a balcony offering scenic views.
Dining
9.0
The dining experience at Ventanas was amazing, with a variety of made-to-order items that were super good. A great option for those looking for both quality and convenience.
Facilities
8.0
The facilities are well-maintained, offering a variety of amenities to enhance the stay.
Evelyn
United Kingdom,
October
2023
7.2/10
The hotel offers excellent service with some drawbacks due to humidity issues in the rooms. The location provides a dream resort setting with engaging activities but lacks sufficient dining variety. The facilities are decent but have room for improvement.
Rooms
7.0
The rooms are excellent but suffer from humidity and mold issues, requiring time to resolve.
Service
8.0
The staff went above and beyond, even acknowledging special occasions, but may push overpriced items.
Location
8.0
The location offers a dream resort ambiance with entertaining activities but needs more staff support.
Dining
6.0
The dining options are average with some dishes needing improvement.
Facilities
7.0
The facilities are decent but may require enhancements.
Friendly staff
Humidity issues
Richard
United Kingdom,
August
2023
8.2/10
I couldn't be happier with my stay at the hotel. The rooms were spacious and comfortable, but be cautious when choosing an 'ocean view' room. The service was top-notch with the hostess, Magrani, going above and beyond to ensure a memorable experience. The location is fantastic, offering a private area for relaxation. The dining options were good, although there were some minor issues with the breakfast choices.
Rooms
8.0
I stayed in a beautiful master suite, although the room was located just next to the stairs, and the towels were a bit old.
Service
9.0
The service was amazing, from Magrani's personal touches to the various amenities offered. I felt pampered and well taken care of throughout my stay.
Location
9.0
The hotel's location is fantastic, especially for those who enjoy a peaceful atmosphere. I particularly appreciated the efforts to maintain cleanliness and the attentive lifeguard service.
Dining
7.0
The food at the different restaurants was consistently good, although there were some limitations in the breakfast options. Overall, the dining experience was satisfactory.
Facilities
The hotel facilities were top-notch, offering everything from room service to tours assistance. It was convenient to have all these services available on-site.
Frederick
United Kingdom,
July
2023
8.2/10
The hotel offers excellent quality rooms that are always clean and comfy, though there is room for improvement in some aspects. The service is outstanding and goes above and beyond, making the stay truly memorable. The location is nice overall, with some minor drawbacks, and the dining experience is lovely, exceeding expectations. The facilities are well-maintained and add to the overall positive experience.
Rooms
8.0
The rooms are comfy, clean, and modern, offering excellent quality.
Service
9.0
The service was amazingly friendly and even exceeded my expectations.
Location
7.0
The location was nice overall, with some exceptions like the cabanas, but not much affected by seaweed.
Dining
9.0
The dining experience was lovely, with a variety of delicious options that far exceeded our expectations.
Facilities
8.0
The facilities are of excellent quality and add value to the stay.
Terry
United Kingdom,
June
2023
7.2/10
The hotel offers a mix of spacious rooms with maintenance issues, a stunning view from standard to VIP suites, and exclusive beach cabanas. The service needs improvement, but the location is convenient. The dining options are decent but limited, and the facilities are well-maintained.
Rooms
8.0
Despite some maintenance problems, the room was large, with a massive bathroom and closet, and had a great view.
Service
6.0
Some staff were disrespectful, but others were friendly and helpful.
Location
7.0
The location is very nice and convenient, with easy access to the beach and various restaurants.
Dining
7.0
The dining options are decent in all three restaurants, but could be more varied.
Facilities
8.0
The facilities are well-maintained, including a reserved cabana on the beach and pool access.
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